How Do I set up my DYMO label printer as a barcode printer?
How Do I set up my DYMO printer as a Shelf Tag Printer? What types of stores use Wolf Track Point of Sale Software? I have a Gaming store. Do you connect with any pricing databases? What are the minimum requirements for your software? Why does the User name or Password I type not match the number of asterisks being displayed? Can I have more than 3 computers using Wolf Track software but only a 3 user license? How many registers does Wolf Track Express support? Do you have a demo available of how Wolf Track works? How do I set up credit card authorization? What is a merchant service account? What is a CARD PRESENT account? What is a SKU? What is Code 39? Can I sell non-inventory items such as tickets or time? What does SUSPEND TICKET mean? Does Wolf Track Software support touchscreen monitors? My cash drawer will not open. How can I troubleshoot it? Do I need a certain brand of hardware for to be able to use Wolf Track Software? How to Change a SKU Number? How Many SKU Numbers or Inventory Items Can I Have? Can I give a customer, ticket, and/or line item discount? Can I Avoid Printing Receipts for Every Transaction? Do I need a mouse to use your software? Can I See Previous Purchases for a Customer? Is online HELP available? What is your Express warranty period? Can I use UPC codes for my SKU numbers? What about Code 39? How many reports does Wolf Track Express and Wolf Track Professional provide? What are the requirements to become a registered reseller? Do you have a Unix/Linux/Macintosh version of your software? Do you have phone support for the Express product? Will I be able to install additional cash registers later? Does your Express product integrate with Quickbooks?
Answers:
Q: How Do I set up my DYMO label printer as a barcode printer?
A: First you need to set the printer up to work with your operating system. Go to start - Control Panel - Printers and Faxes. Click the add a printer and go though the add printer wizard. Once the printer is installed on the operating system you need to select it in Wolf Track. Goto the store settings tab. Click Printers and Hardware. For Bar Code Printer select your DYMO printer. For label type select DYMO. Under the Barcode Commands select Receiving Label. In the Barcode Command String box type in (if not there) "Dymo Barcode Label 30252 3.5X1.1.LWL". For Shelf Tag Printer select your DYMO printer. You must close out Wolf Track Software before printing.
Back to Questions
Q: How Do I set up my DYMO printer as a Shelf Tag Printer?
A: First you need to set the printer up to work with your operating system. Go to start - Control Panel - Printers and Faxes. Click the add a printer and go though the add printer wizard. Once the printer is installed on the operating system you need to select it in Wolf Track. Goto the store settings tab. Click Printers and Hardware. For Shelf Tag Printer select your DYMO printer. For label type select DYMO 30252 3.5X1.1.LWL . Under the Shelf Tag Commands select Shelf Label. In the Shelf Tag Command String box type in (if not there) "Dymo Shelf Label 30252 3.5X1.1.LWL". You must close out Wolf Track Software before printing.
Back to Questions
Q: What types of stores use Wolf Track Point of Sale Software?
A: Wolf Track Software is used in a variety of small to medium-sized retail stores. Our customers include liquor stores, new/used book stores, costume shops, health/mobility products stores, toy stores, game resellers, and sporting goods stores. A list of references is available on request.
Back to Questions
Q: I have a Gaming store. Do you connect with any pricing databases?
A: Yes, We connect to BRE software over the internet to retrieve pricing and multiple platform information. This is only available in our PRO product.
Back to Questions
Q: What are the minimum requirements for your software?
A: Microsoft® Windows® XP (Service Pack 2) or higher, Pentium Processor (2 ghz or higher),
128 megabytes of RAM, 2 gigabyte of free hard drive space,
Broadband Internet Connection (Recommended for all users and required for users wanting to authorize credit cards within our software)
Back to Questions
Q: Why does the User name or Password I type not match the number of asterisks being displayed?
A: This is a security precaution. We have done this to keep any observer from easily determining the length of your identifiers. After seeing the exact length of a users login, attempts to determine the users id are less difficult.
Back to Questions
Q: Can I have more than 3 computers using Wolf Track software but only a 3 user license?
A: Yes, The 3 user license is based on a pool of licenses available for each MODULE. Therefore you could have three registers using Ticket for check out and yet another computer running reports for back office requirements and still another using a SKU maintenance module.
We believe a user has the knowledge to assign registers/computers to different tasks as needed. Consequently we do not license the register/computer, sometimes referred to as "seats", only the number of modules available in the pool.
Back to Questions
Q: How many registers does Wolf Track Express support?
A: One
Back to Questions
Q: Do you have a demo available of how Wolf Track works?
A: Yes - Please view our Online Tour, which gives a general overview of how Wolf Track Point of Sale Software works. Our Support Page also provides PDF and Flash Video Help files with answers to more specific questions. There is also a download process that allows you to download a complete working product evaluation.
Back to Questions
Q: How do I set up credit card authorization?
A: If you have a Card Present merchant service account with Authorize.Net, Heartland, or Bluefin, you can automatically authorize credit card transactions within Wolf Track Express and Wolf Track Professional. You must first set up your Credit Card Authorization table and set up your credit card tender types. After that, you are ready to authorize credit cards from the Ticket Screen.
Learn more about Credit Card setup
Back to Questions
Q: What is a merchant service account?
A: A merchant service account is a bank account that allows your business to collect payments from credit card transactions. A Card Present merchant service account is used by stores that receive credit card payments in the physical location of their business. A Card Not Present merchant service account is used by retailers that collect credit card payments on the phone or via the internet. Wolf Track Point of Sale Software interacts with Card Present merchant service accounts that are acquired from Authorize.Net, Heartland, or Bluefin.
Back to Questions
Q: What is a CARD PRESENT account?
A: Many credit card processors have different requirements and charge different rates to their clients (you) if you swipe a credit card as opposed to entering the credit card number. Therefore if a credit card is swiped, it is a "card present" transaction.
Back to Questions
Q: What is a SKU?
A: SKU, or Stock Keeping Unit is a unique number assigned to each product within your store. A UPC (Universal Product Code) is supplied by manufactures to uniquely identify their products. For example 20 oz. bottles of a beverage from a specific manufacture have the same UPC number whereas all 20 oz. bottles of their Diet beverage will have a different UPC number. Different bottlers, different UPC’s.
If possible use the UPC code supplied by the vendor as your SKU identifier.
If you must create you own SKU - the definition of "Code 39" provides a good basis for a SKU designation. You should NOT use product descriptions such as "White Porcelain Doll" as a SKU.
If you have further questions please contact us at Wolf Track Software, Ltd.
Back to Questions
Q: What is Code 39?
A: Code 39 is an Industry standard alphanumeric unique identifier for your products. It is used if you do not have a UPC code available. Wolf Track POS Software Label making will automatically convert to code 39 when no UPC is supplied. Wolf Track suggests that your product descriptions be 24 characters or less because of label printing and if for some reason product doesn't scan you must type it in. Also, Wolf Track suggests to leave out spaces or special characters in your product description.
Back to Questions
Q: Can I sell non-inventory items such as tickets or time?
A: Yes, We have a inventory indicator for each item that can be set to keep the inventory item from ever running out. Using this you would create a sku for items such as "Adult Pass", "Child Pass" or "One Hour". Then set the indicator on. Now you will never need to reset the quantity on hand or receive low inventory messages.
Back to Questions
Q: What does SUSPEND TICKET mean?
A: This is a very powerful tool for increasing customer checkout satisfaction. This feature allows you to start a new ticket and checkout another customer even though you have not completed checking out your current customer. This is very useful for the customer that needs to "get one more thing"!
At the end of the checkout process the original ticket is visible and you continue your checkout.
This provides an efficient and comfortable checkout process and increases your customers satisfaction.
You can have multiple SUSPENDED tickets.
Back to Questions
Q: Does Wolf Track Software support touchscreen monitors?
A: Not at this time. We are in the process of updating so that touchscreen monitors will be supported.
Back to Questions
Q: My cash drawer will not open. How can I troubleshoot it?
A: There is a Cash Drawer option in the alt-m drop down menu of ticket that will open the cash drawer. If you are experiencing problems with the cash drawer you should also check your Windows settings and make sure that your printer has the most recent drivers installed. With most printers you can get drivers off of the manufacturer's website.
Back to Questions
Q: Do I need a certain brand of hardware for to be able to use Wolf Track Software?
A: The following hardware has been tested with Wolf Track Software’s line of Point of Sale software products. Other brands may work accurately with our software; however, the below listed brands have been formally tested with our product. Please use your hardware owner’s manual to properly set up any hardware.
Receipt Printers - Epson TM-T88III, Epson TM-U220PD, Epson T90, Ithaca 150, Ithaca 90
Cash Drawer - MMT Heritage Series
Bar Code Scanners - Symbol Cobra LS1902, Symbol LS1908T, HHP 3800, Metrologic Voyager
Pole Display - Logic Controls PD3000 2x20, Logic COntrols LD 9000x
Back to Questions
Q: How to Change a SKU Number?
A: Select add a new record in SKU maintenance. Then press the hot key (alt + M) select copy previous record. Then you will be able to put in a new sku number.
Back to Questions
Q: How Many SKU Numbers or Inventory Items Can I Have?
A: Our software has worked successfully for stores that have up to 50,000 items.
Back to Questions
Q: Can I give a customer, ticket, and/or line item discount?
A: Yes. From the Store Settings Screen, select the Discounts button. Select the Add Record button at the bottom of the screen. In the Amount field, type the amount of the discount (type 10 if you are giving a 10% discount or type 5 if you are giving a $5 discount). In the Dollars or Percent field, type d or p, depending on whether your discount amount is in Dollars or Percent. From the Ticket Screen, you can give a group discount for an entire ticket or for only certain line items.
Learn More about Line Discounts
Learn More about Ticket Discounts
Back to Questions
Q: Can I Avoid Printing Receipts for Every Transaction?
A: Yes. If you only need to print receipts for certain transactions, you can set the Wolf Track Point of Sale software to stop printing receipts. From the Ticket Screen, press the Alt-M keys to display the Alt-M menu. Using the arrow keys, select “Turn Off Receipt Printer” and press Enter. You will now be able to complete transactions without printing a receipt. If you ever want to print a receipt, you can turn the receipt printer back on by pressing Alt-M from the Ticket Screen and selecting the “Turn On Receipt Printer” option.
Back to Questions
Q: Do I need a mouse to use your software?
A: No. In fact, we assume most users will not have a mouse available at the cashwrap counter. Our software will work with or without a mouse.
Back to Questions
Q: Can I See Previous Purchases for a Customer?
A: Yes. You can either track your customers individually or separate your customers into groups, such as Student or Senior. Each of these individual customers or customer types will have an entry in the Customer Table. From this table, you will have the option to generate customer reports that allow you to see each of the customer’s previous tickets by date, the total amount of each of your SKU’s that this customer has purchased, and the average amount that this customer spends per ticket.
Back to Questions
Q: Is online HELP available?
A: Yes! We have Help files built into the software. Additionally we also include video clips that can be viewed within any of our software modules. These modules show the actual steps to perform the function you are needing assistance with. We feel these videos provide more detail and support then attempting to read a document. Especially when in a pressure situation which is when help is generally needed. These clips are also available on our web site.
View help files
Back to Questions
Q: What is your Express warranty period?
A: The warranty for our Express product is 30 days from the time of purchase. If you have problems during this period, you may search our knowledge base, phone or e-mail Wolftrack with your questions/problems.
Back to Questions
Q: Can I use UPC codes for my SKU numbers? What about Code 39?
A: Yes, you can use UPC or Code 39 for your store’s SKU numbers. If you are using UPC codes, you need to have a scanner with a setting that recognizes UPC codes. When you enter your SKU numbers into inventory for the first time, you simply scan the product’s UPC code into the area where you enter your SKU number. If you generate your own SKU numbers and print your own barcodes using Code 39, you will need to have a scanner that is able to recognize Code 39.
Back to Questions
Q: How many reports does Wolf Track Express and Wolf Track Professional provide?
A: Wolf Track Express provides 35 standard reports and Wolf Track Professional provides 70 standard reports. Wolf Track Professional also provides Ad Hoc Reports that allow you to generate hundreds of reports based on your own criteria, such as End of Year Totals, Total Inventory Counts, and many more.
Back to Questions
Q: What are the requirements to become a registered reseller?
A: You must have a business address apart from your home, a valid sales tax ID, and sell turnkey PC systems and POS peripherals that are compatible with our software.
Back to Questions
Q: Do you have a Unix/Linux/Macintosh version of your software?
A: Our software requires Microsoft Windows. At this time we have no plans to offer our software on another platform.
Back to Questions
Q: Do you have phone support for the Express product?
A: We offer support through e-mail and there is also a 30 day phone support after purchasing our software.
Back to Questions
Q: Will I be able to install additional cash registers later?
A: Yes, our products are fully scalable to keep up with our customers’ expanding business.
Back to Questions
Q: Does your Express product integrate with Quickbooks?
A: Our software includes a G/L Export function for Quickbooks.
Back to Questions
